Neo Burn Shipping Policy

Last Updated: June 25, 2026

At Neo Burn, we are committed to providing a reliable and secure delivery experience for our premium smart home cleaning devices. This Shipping Policy explains our order processing times, delivery estimates, shipping methods, and tracking information.

Order Processing Time

All Neo Burn orders are processed within 1-3 business days after payment confirmation.

During high-demand periods, product launches, or promotional events, processing times may take slightly longer.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time Estimates

Delivery times depend on your location, shipping method, and carrier availability. Estimated delivery times are:

• United Kingdom: 3-5 business days
• United States & Canada: 5-10 business days
• Other International Locations: 5-15 business days

Delivery estimates may be affected by customs clearance, weather conditions, carrier delays, or other circumstances outside our control.

Shipping Methods

Neo Burn partners with trusted shipping providers to deliver smart home cleaning devices safely and efficiently. Available shipping methods may include:

• DHL Express
• FedEx International Delivery Services
• Other reliable shipping carriers depending on destination

Shipping Costs

Shipping costs are calculated during checkout based on your destination, order details, and selected delivery method.

Any available free shipping promotions will be displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use your tracking number to monitor your order delivery progress.

Packaging and Product Protection

Neo Burn products are carefully packaged to help protect smart cleaning devices during transportation.

Customers should inspect their package upon delivery and contact our support team if any damage is noticed.

International Shipping and Customs

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Customers are responsible for any customs charges required by local authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Neo Burn is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Lost or Delayed Packages

If your order is delayed or you believe your package may be lost, please contact Neo Burn Customer Support. We will work with the shipping carrier to investigate and assist with your order.

Contact Neo Burn

For questions about shipping, delivery, or your order, please contact:

Neo Burn Customer Support
Email: support@neoburn.myshopify.com