Neo Burn Return and Refund Policy

Last Updated: June 25, 2026

At Neo Burn, we want you to be satisfied with your premium smart home cleaning device. If you are not completely satisfied with your purchase, we provide return options according to your location and the conditions below.

Return Period

Customers can request a return within the following time periods:

• United Kingdom: 14 days from the date of delivery.
• United States: 30 days from the date of delivery.
• Canada: 30 days from the date of delivery.
• Other International Locations: 30 days from the date of delivery where applicable.

Return Eligibility

To be eligible for a return, your product must:

• Be returned within the applicable return period.
• Be unused or lightly tested and in original condition.
• Include original packaging, accessories, manuals, and included items.
• Include proof of purchase or order information.

Products Not Eligible For Return

Returns may not be accepted for:

• Products damaged due to misuse, accidents, or improper handling.
• Products modified or repaired by unauthorized parties.
• Items missing original accessories or packaging.
• Products showing excessive use beyond normal inspection.

How To Request A Return

To start a return request, please contact Neo Burn Customer Support before sending any product back.

Please include:

• Order number.
• Email address used during checkout.
• Reason for return.
• Photos or videos if the product has an issue.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

Return instructions and the return address will be provided by our support team after approval.

Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. Our team will review your request and provide an appropriate solution.

Exchanges

If you need to exchange a product due to a defect or incorrect item, please contact our support team for assistance.

Contact Neo Burn

For return and refund requests, contact:

Neo Burn Customer Support
Email: support@neoburn.myshopify.com

We are committed to providing a simple and transparent return experience for our customers worldwide.