Warranty Policy

Neo Burn Warranty Policy

At Neo Burn, we are committed to providing reliable premium smart home cleaning devices and supporting our customers throughout their product experience. This Warranty Policy explains the coverage and conditions for eligible Neo Burn products.

Last Updated: June 25, 2026

Warranty Coverage

Neo Burn warranty coverage applies to eligible products purchased through our official online store. The warranty covers manufacturing defects and functional issues that occur during normal product use.

Warranty coverage may include:

  • Manufacturing defects.
  • Hardware failures under normal usage conditions.
  • Product performance issues caused by defective components.

Warranty Period

The warranty period begins from the date of product delivery or purchase confirmation, depending on applicable warranty terms.

Warranty duration may vary by product model and purchase details.

Warranty Does Not Cover

Warranty coverage does not apply to:

  • Damage caused by accidents, misuse, or improper handling.
  • Damage caused by unauthorized repairs or modifications.
  • Normal wear and tear of consumable parts.
  • Damage caused by incorrect installation or failure to follow product instructions.
  • Products purchased from unauthorized sellers.

How To Request Warranty Service

To request warranty assistance, please contact Neo Burn Customer Support and provide:

  • Order number or proof of purchase.
  • Product model information.
  • Description of the issue.
  • Photos or videos showing the problem when applicable.

Warranty Service Process

After reviewing your request, our support team may provide troubleshooting assistance, request additional information, or provide instructions for repair or replacement options.

Replacement and Repair

If a product issue is confirmed to be covered under warranty, Neo Burn may provide repair assistance, replacement options, or another appropriate solution depending on the situation.

Contact Warranty Support

For warranty questions or service requests, contact:

Neo Burn Customer Support
Email: support@neoburn.myshopify.com

We are dedicated to helping customers enjoy a reliable and long-lasting smart home cleaning experience.