Neo Burn Terms of Service

Last Updated: June 25, 2026

Welcome to Neo Burn. These Terms of Service describe the rules and conditions that apply when you access our website, purchase our premium smart home cleaning devices, or use our services.

By visiting our website or placing an order, you agree to these Terms of Service.

About Neo Burn

Neo Burn is an online retailer offering premium smart home cleaning solutions and advanced household cleaning devices designed to improve everyday home care.

Website Use

By using the Neo Burn website, you agree to:

• Use our website only for lawful purposes.
• Provide accurate information when creating an account or placing an order.
• Protect your account information when applicable.
• Not attempt to damage, disrupt, or gain unauthorized access to our website.

Products and Product Information

Neo Burn makes every effort to provide accurate product descriptions, images, specifications, and pricing information for our smart home cleaning devices.

Product appearance, specifications, packaging, or included accessories may change due to manufacturer updates or improvements.

Orders and Purchases

When you place an order with Neo Burn, you agree to provide accurate billing, shipping, and contact information.

Neo Burn reserves the right to refuse or cancel orders in situations including:

• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Product availability issues.
• Errors in order information.

Pricing and Payment

All prices displayed on the Neo Burn website are subject to change without notice.

Payments are processed securely through trusted payment providers. Neo Burn does not store complete payment card details on its servers.

Shipping and Delivery

Neo Burn processes orders according to the shipping information provided during checkout. Delivery times are estimates and may vary depending on location, shipping carrier, customs procedures, and other external factors.

Customers are responsible for providing accurate delivery information.

Returns and Refunds

Returns and refunds for Neo Burn products are handled according to our Return & Refund Policy.

Customers must follow the return instructions provided by our support team before sending products back.

Smart Device Usage and Safety

Customers should follow the product instructions, safety guidelines, and manufacturer recommendations when using Neo Burn smart home cleaning devices.

Neo Burn is not responsible for damage caused by improper use, unauthorized modifications, or failure to follow product instructions.

Intellectual Property

All website content, including text, images, logos, graphics, designs, and other materials, is owned by Neo Burn or used with permission.

Unauthorized copying, reproduction, or distribution of website content is prohibited.

Limitation of Liability

Neo Burn is not responsible for indirect damages, service interruptions, delays, or losses resulting from circumstances beyond our reasonable control, except where required by applicable law.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes To These Terms

Neo Burn reserves the right to update these Terms of Service at any time. Changes become effective once published on this page.

Contact Information

For questions about these Terms of Service, please contact:

Neo Burn Customer Support
Email: support@neoburn.myshopify.com