Neo Burn Return & Refund Policy

Last Updated: June 25, 2026

At Neo Burn, customer satisfaction is our priority. We want you to feel confident when purchasing our premium smart home cleaning devices. This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds.

30-Day Return Policy

Neo Burn accepts return requests within 30 days from the date your order is delivered. To be eligible for a return, your product must meet the following requirements:

• The smart cleaning device must be unused or in like-new condition.
• The product must include the original packaging, accessories, manuals, charging equipment, and included components.
• The item must not have physical damage caused by misuse, accidents, or improper handling.
• Proof of purchase or order information must be provided.

How To Request A Return

To request a return, please contact Neo Burn Customer Support:

Email: support@neoburn.myshopify.com

Please include:

• Your order number.
• The product name.
• The reason for your return request.
• Photos or details of any product issue when applicable.

Our support team will review your request and provide return instructions.

Refund Process

Once your returned product is received and inspected, Neo Burn will confirm whether the return meets our requirements.

If approved, your refund will be processed to your original payment method. Refund processing times may vary depending on your bank, card issuer, or payment provider.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

For approved defective or incorrect orders, Neo Burn will provide assistance with the return process.

Damaged, Defective, Or Incorrect Products

If your smart cleaning device arrives damaged, defective, or different from the product ordered, please contact us within 7 days of delivery.

Please provide your order details and supporting information so our team can investigate and assist you.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse, accidents, or improper maintenance.
• Items missing original accessories, components, or packaging.
• Products with signs of excessive use beyond normal inspection.

Product Inspection

All returned smart home cleaning devices may be inspected to verify their condition before a refund is issued.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Neo Burn

For questions about returns, refunds, or your order, please contact:

Neo Burn Customer Support
Email: support@neoburn.myshopify.com